What is the minimum order quantity (MOQ) ?
Our minimum order quantity is 1 unit.
What is the production time frame?
Upon confirmation of artwork, we will need 2 - 4 working days to prepare your orders. If we need more time to prepare your orders, we will inform you beforehand. If you place a large order (30 units & above), we will need more time to prepare it.
The price quoted consists of what?
The price quoted will consist of preparation of artwork, production of orders, and the gift boxes. The only separate charges are on the delivery fees, subjected to location.
How to collect the orders?
You can either collect it in our showroom (Selayang) or we can prepare courier service to be delivered to you. The courier charges are subjected to the delivery location.
Do you have custom made service for specific designs?
Yes we have! You just have to show us know what kind of design you are looking for and we will prepare the artwork for you.
How long does it take to custom make?
Upon confirmation of artwork, we will need 45 - 60 days for the completion of orders.
MOQ for custom make?
Depends on the dimensions & shapes, please call for inquiry.
What is the payment method?
50% of total order amount upon delivery, remaining 50% before delivery / collection. We accept cash, online transfer, cheque, Touch & Go, and Boost.
Can I amend my orders a few days after confirmation of artwork?
If we have not proceeded with the production of your order, we can still amend it for you. If we already have, and you still wish to amend, we have to charge on the amendment cost depending on the model chosen.